Refund Policy for BAFF
Effective Date: August 3, 2024.
At KILOFE NIG LTD, operating as BAFF, we are committed to providing excellent service. This Refund Policy outlines the conditions under which refunds are granted for our products and services, including airtime recharge cards, bill payments for electricity, gas and goods purchased through our platform.
1. Refund for Airtime Recharge Cards and Bill Payments
If you purchase an airtime recharge card or make a bill payment for electricity or gas and the transaction does not go through or is reversed, you are eligible for a full refund. To qualify for a refund, you must notify us within 7 days of the transaction date.
To request a refund, contact our customer support at support@baffapp.com with your transaction details. Once verified, we will process the refund to the original payment method within 5–7 business days.
2. Refund for Goods Purchased
If you purchase goods through our platform and they are not received as described (e.g., incorrect item, damaged goods, missing items), you are eligible for a refund. You must report any discrepancies within 7 days of receiving the goods.
To request a refund, contact our customer support at support@baffapp.com.